Shipping policy
Last updated: May 3, 2025 | Effective for all orders placed after 00:00 GMT
Order Processing Timeline
- Order Verification: 1-3 business days (excludes weekends/holidays)
- Customs Pre-Clearance: Automated documentation generation
- Real-Time Tracking: Activated within 24hrs of warehouse dispatch
Shipping Methods Comparison
| Service Type | Delivery Window | Cost Structure | Best For |
|---|---|---|---|
| Standard Shipping | 7-21 business days | $6.99 (orders <$50) FREE (orders ≥$50) |
Budget-conscious shoppers Non-urgent purchases |
| Express Shipping | 5-11 business days | $15.99 flat rate | Time-sensitive orders Gift deliveries |
Key Operational Notes
- Transit Time Calculator: Displays estimated delivery date at checkout
- Address Accuracy: Triple-check recipient details - we cannot redirect misaddressed parcels
- Duty Handling: Import taxes calculated during checkout for 30+ countries
Prohibited Shipment Scenarios
- Address modifications after order confirmation
- Combined shipping across multiple orders
- Expedited processing during peak seasons (Black Friday)
Exception Handling Protocol
For delayed shipments exceeding stated timelines:
- Email service@ecnwa.com with order number
- Our logistics team initiates trace within 48hrs
- Receive compensation options (store credit/shipping refund)